Cancel my free trial

Question

This is a complete nightmare!!  Adobe makes signing up so simple, but when it's time to the cancel free trial, there's no info displaying once you follow directions given.  You gain access to customers payment info and then dupe them so you can attempt to charge and state the account wasn't canceled in a timely fashion.  What type of nonsense is this?.

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble you went through.

I have checked your Adobe account and found that you recently purchased the Acrobat Premium plan with a 7-day trial via the Play Store. Please confirm if you are willing to cancel it so we can process your request via our billing team.

Let us know if you referring to something else.

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