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Participant
Feb 7, 2023 7:03 PM UTC
Answered

Cancel my subscription

Why is so dificcult to stop the subscription???

 The worst service I ever had

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Feb 7, 2023 7:06 PM UTC

Hello @Aloha283026071tal,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

6 replies

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Feb 7, 2023 7:06 PM UTC

Hello @Aloha283026071tal,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Participant
Feb 7, 2023 7:14 PM UTC

I'm doing from IOS store, is it normal the "loading" never ends?

 

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Participant
Feb 7, 2023 7:23 PM UTC

It doesn't work, I tried from that site too...

 

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