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Participant
June 2, 2021
Question

Cancel my subscription

  • June 2, 2021
  • 2 replies
  • 920 views

Hello I had 1 month free trial period. I has been charged 15£/month. I'm trying to cancel my subscription. I follow step on the app and the website it I don't have any subscription. It's the second month I has been charged for nothing. 

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2 replies

Ria Tagra
Inspiring
June 5, 2021

Hi @gael5E40 ,  

  

Hope you are doing well. 

  

Thank you for contacting us and we apologize for the inconvenience. Due to the Reserve Bank of India’s e-Mandate, free trials and auto-renewing subscriptions are currently unavailable through Google Play. Google Play subscriptions are available only in the form of a single access pass for a specific period of time and price depending on what plan you choose – month or year. You may repurchase any subscription at the end of that period.  The Adobe Acrobat Reader Android team is in the process of updating our messaging to meet any obligations that we may have pursuant to the Google Play changes. To request a refund, please see Google Play’s refund policy: Request a refund on Google Play.

 

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play 

For billing issues or a refund, see Get a refund on Google Play 

   

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  

Regards  

Ria  

 

gael5E40Author
Participant
June 7, 2021
Hi thanks for your message. I’m on IOS.
Amal.
Community Manager
Community Manager
June 3, 2021

Hi Gael

 

Hope you are doing well and sorry for the trouble. As described you want to cancel the subscription.

 

I have traced an active plan for Acrobat pro DC with the Adobe ID/email you are using on this community.

 

Please check out the steps shared in the help page https://helpx.adobe.com/manage-account/using/cancel-subscription.html and see if that works for you.

 

Hope it will help

 

Regards

Amal