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T
Theis5E6B
Participant
February 25, 2021
Answered

Cancel payment for premium account

  • February 25, 2021
  • 1 reply
  • 671 views

Hello I have a app for adope acrobat for samsung. Can anyone help me to remove it again dont use it anymore thank u dear theis rømer 

    This topic has been closed for replies.
    Correct answer S_S

    Hello Slindile,

     

    I hope you are doing well. As per the above description, I understand that you want to cancel the membership for Creative Cloud.

     

    I looked into your account details with the registered email address on the community and saw a plan for active Premiere Pro, but it is pending the next payment, due to which you are getting the messages.

     

    If you wish to discontinue, please follow the link to start a conversation with our support team, who will guide you through the process:

    Contact Customer Care (adobe.com)

     

    You must click on the bottom right chat icon to start the conversation.

     

    Let me know if it helps.

     

    Thanks,

    Souvik.

    1 reply

    S
    Slindile25005120almo
    Participant
    June 24, 2022

    HI

    im sli from SA,a student i joined adobe creative cloud not knowing what its for,can yourl please cancel it,i keep getting sms saying a failed transaction was made and charges will be made for that.Please im even scared to put money in my account now.

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    June 27, 2022

    Hello Slindile,

     

    I hope you are doing well. As per the above description, I understand that you want to cancel the membership for Creative Cloud.

     

    I looked into your account details with the registered email address on the community and saw a plan for active Premiere Pro, but it is pending the next payment, due to which you are getting the messages.

     

    If you wish to discontinue, please follow the link to start a conversation with our support team, who will guide you through the process:

    Contact Customer Care (adobe.com)

     

    You must click on the bottom right chat icon to start the conversation.

     

    Let me know if it helps.

     

    Thanks,

    Souvik.

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