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fashionable_soul5E75
Participant
May 11, 2026
Answered

Cancel Plan with Refund

  • May 11, 2026
  • 1 reply
  • 11 views

Hello.

I was not able because I have very limited computer skills and the instructions were very difficult for me to try and cancel the free trial and I was charged and I want a full refund.

I accidentally gave my credit card number and was charged for a service by mistake.

Attempted to cancel using instructions provided but they seemed to difficult for me to understand. 

I tried to cancel directly through Adobe but was instructed to cancel through Google services , payment and subscription.

Did not see the Adobe subscription so I couldn't cancel in Google services. Cancelling in Acrobat wasn't an option.

Please refund me my $69.99. please don't scam me I barely have any money to eat . Please help .

I couldn't cancel so I just waited for the charge to appear on my credit account to dispute.

Please provide alternatives for me to get credited back. I had to cancel the credit card number I used and I have a new credit card number.

Please help.

I need to have this fixed right away.

Glenn Miller [P.I removed by Moderator]

 

    This topic has been closed for replies.
    Correct answer Amal Jaiswal

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    Please check the steps shared in the help page https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 to know more about the cancellation/refund process and policy.

     

    ~Amal 

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    May 11, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    Please check the steps shared in the help page https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 to know more about the cancellation/refund process and policy.

     

    ~Amal