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rachel31786915ttqe
Participant
August 21, 2023
Question

Cancel subs

  • August 21, 2023
  • 2 replies
  • 290 views

Hi, I am looking to cancel my subscription. However, it does not come up on my active subscriptions on my I phone settings for some reason. Is there a way I could cancel it through the app or would I need to contact support? Thank you in advance

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    2 replies

    S
    Sharon31896377ld7t
    Participant
    August 25, 2023

    I better not have a charge on my bank  acct seen I just  told y'all to cancel my subscription on August 25 2023

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 26, 2023

    Hi @rachel31786915ttqe @Sharon31896377ld7t,

     

    I hope you are doing well. From the above description, I understand you want to cancel your subscription to Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    S
    Sharon31896377ld7t
    Participant
    August 25, 2023

    Cancel my subscription now 

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