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Whispering_code0634
Participant
August 16, 2026
Question

CANCEL SUBSCRIPTION

  • August 16, 2026
  • 1 reply
  • 7 views

All i want to do is cancel my subscription but when i go to your website to follow the instructions all i see is go to the app store and cancel it. When i go to the app store it doesn’t give an option for refund. I am still within the 14 days, there’s absolutely no help or customer service with adobe. very disappointing. I wanted to see the adobe acrobat free trial, and it charged me, so all i want is a simple refund but this company is incapable of doing so.

1 reply

Meenakshi0101
Community Manager
Meenakshi0101Community Manager
Community Manager
August 17, 2026

Hi Whispering_code0634,


Thank you for reaching out, and sorry for the trouble caused.


We have checked your account using the email address linked to your community profile. The account shows as inactive. Since you cancelled subscription within the 14-day free cancellation window, you will receive a refund. 

Please be informed that Adobe doesn’t issue refunds for purchases made directly through app stores. For App Store or iTunes Store purchases, refer to Refunds from Apple. For more information on refunds, please refer to the information provided in the following help document: Refunds for Acrobat mobile subscriptions.


If you need any further assistance, please let us know.


Thanks,

Meenakshi

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