Cancel subscription

Question

On my subscriptions page, it indicates that my Adobe subscription expired in 2020, yet I continue to get billed. How do I cancel this subscription and get refund back to November 2020?

It seems this is a problem for a lot of ppl and that Adobe is profiting from the confusion/inability to cancel or reach anyone to help.

Ria Tagra · Answer

Hi @Blue1919 ,

Hope you are doing well.

Don’t worry, you can cancel the subscription and ask for refund from your end. Before we let you go do you mind sharing the reason for the cancellation?

For IOS

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.

https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html#cancel-a-subscription

For Android.

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscription

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

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