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sakshi246905947ogf
Participant
June 1, 2022
Question

Cancel subscription

  • June 1, 2022
  • 1 reply
  • 263 views

Hi,

 

 I was trying to cancel my subscription before the free trial ran out because I did not need the service beyond that. I attempted to do so by going in to my subscriptions manager on my iPhone but Adobe was not listed. I could not cancel what I could not see, but I was charged anyway. I'm not even asking for a refund but I would like to prevent any further charges and cancel my subscription 

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
June 2, 2022

Hi @sakshi246905947ogf 

 

 As per the description above that you want to cancel the premium subscription. Would you mind letting us know if you are facing any technical difficulty because of which you want to cancel the subscription? We will be happy to assist you with that.

If you still want to proceed with cancellation, kindly check out the steps provided in the link and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m...

 

Let us know if that helps.

 

Thanks,

Harsh

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