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Christine24967357ewww
Participant
June 22, 2022
Question

cancel subscription

  • June 22, 2022
  • 1 reply
  • 582 views

How can I cancel a subscription to Adobe Acrobat. It does  not appear in my account under plans, but monthly payments are being taken from my bank account. Help please

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
June 22, 2022

Hi @Christine24967357ewww 

 

Sorry for the trouble.

As mentioned that the plan doesn't show on your account. Kindly check if you are using the same email you used to subscribe to. Here is a help document to restore your subscription. Kindly try that and let us know if that helps:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#activate-a-subscription

 

Thanks,

Harsh

 

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