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Hemaxi29962984dhwj
Participant
May 19, 2023
Question

Cancel subscription

  • May 19, 2023
  • 1 reply
  • 523 views

I got 7 days trial as i needed Adobe for one government document. I tried to cancel same day but it showed No active subscription. I got charged after a week and when I am trying to cancel it, it shows the same. Help me with refund and cancel subscription.

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 21, 2023

    Hello @Hemaxi29962984dhwj,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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