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Participant
Aug 18, 2023 4:40 PM UTC
Question

Cancel Subscription

I have bought one month subscription as a sample but it dosent work. I WANT MY MONEY BACK.

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2 replies

Souvik Sadhu
Legend
Sep 1, 2023 11:04 AM UTC

Hello @Subhasis31749752qpsv,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Participant
Sep 1, 2023 12:19 PM UTC
Hello Team,

I have purchased this online through my mobile Adobe App.

Please refer attached, screenshots, I have directly purchased it here from
mobile app.


Thanks,
Subhasis
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