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Hi there

I hope this message finds you well, and thank you for reaching out to us.

After reviewing the Adobe account associated with the Adobe ID you've used to contact us through the community, we were unable to locate any active paid subscriptions. It’s possible that you may have used a different Adobe ID (email address) when subscribing to our services.

If you could provide the alternative email address or any additional details related to the subscription, we’d be happy to assist in tracking it down and resolving the issue promptly.

We appreciate your understanding and look forward to your response to help us proceed.

~Amal