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H
hadoli_3869
Participant
January 1, 2025
Question

Cancel subscription

  • January 1, 2025
  • 1 reply
  • 116 views

Today, an amount for a subscription was deducted, even though I did not subscribe. I logged into my account to cancel the subscription, but it showed that there is no active subscription. How is this possible?

Kindly review the attached image.

 

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 2, 2025

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    I have checked the Adobe account linked with the Adobe ID you are using on this community and am unable to find any paid/active subscription. If you have used another email ID to purchase the subscription, please share it with us so we can track the subscription and help you further.

     

     

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