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Participant
April 19, 2025
Question

Cancel subscription

  • April 19, 2025
  • 1 reply
  • 208 views

Look, dear Adobe officials, I accepted the 7-day free trial you offered and you told me that I could cancel this plan via Google Play, but even though my gmail in Google Play account and my gmail in Adobe are the same, this subscription does not appear in Google Play at all. I have previously shared something like this in this community and an e-mail was sent to me. Although I accepted the option to cancel the subscription many times, the system did not recognize it as if I had never canceled it. This is my official statement: I allow and approve my Adobe Subscription to be manually canceled by Adobe officials. I do not want any e-mail or SMS confirmation. This post, this share is my official confirmation. Cancel my subscription

1 reply

S_S
Community Manager
Community Manager
April 24, 2025

Hi @bedirhan_9908,

 

Hope you are doing well. Sorry for the trouble.

 

This looks like a situation which our billing team would be in the best position to assist you with.

They can be reached out on our social media handles:

Facebook: @ Adobe

X (formerly Twitter): @ AdobeCare


Regards,
Souvik.