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corinned89709471
corinned89709471
Participant
Mar 29, 2018 8:22 PM UTC
Answered

Cancel subscription

Want to cancel my subscription, what do I do

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AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
Mar 30, 2018 12:06 AM UTC

Hi Corinned,

Looking at your account information we see that you are a subscriber of Adobe Acrobat DC subscription.

If you are willing to cancel the Acrobat DC subscription, then you may refer to the cancellation help document Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Or if this doesn't work then you may contact to our billing team via chat/phone support- Contact Customer Care

Hope this helps.

Regards,

Akanchha

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6 replies

Anonymous
Sep 21, 2023 4:01 PM UTC

Hey, I'm having trouble canceling my Adobe Creative Cloud subscription. I activated the free package over 7 days ago, and during it I was logged out of Photoshop. Due to the large number of login attempts, I logged in from Facebook. The plan seemed to be renewed, but I didn't do it myself. I canceled the older subscription after 7 days and my Facebook account still says that my plan is valid for two more days. I don't see it in my account. How do I cancel it?

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Todd30438845xn5j
Participant
Jun 12, 2023 11:06 AM UTC

Please cancel my plan. I purchaed through the gakexy store byt there is not an option on the site to cancel. I have a 7 day free trial whixh ends on the 20th. Please cancel asap.

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Todd30438845xn5j
Participant
Jun 12, 2023 11:07 AM UTC

The subscription is for adobe for mobil

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Souvik Sadhu
Souvik Sadhu
Legend
Jun 12, 2023 5:54 PM UTC

Hello @Todd30438845xn5j,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Heidy24160791pg93
Participant
Apr 30, 2022 8:23 PM UTC

I HAVE AN ANDROID WANT TO CANCEL MY ADOBE AND THERES NO OPTION I CONTACTED SAMSUNG SINCE THEY BILLED ME BUT THE COULDNT HELP EITHER AND YOU ALREADY BILLED.  I WANT A REFUND AND CANCEL 

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    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    Mar 30, 2018 12:06 AM UTC

    Hi Corinned,

    Looking at your account information we see that you are a subscriber of Adobe Acrobat DC subscription.

    If you are willing to cancel the Acrobat DC subscription, then you may refer to the cancellation help document Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

    Or if this doesn't work then you may contact to our billing team via chat/phone support- Contact Customer Care

    Hope this helps.

    Regards,

    Akanchha

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