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ILONAche
Participant
November 23, 2022
Question

cancel subscription and get a refund

  • November 23, 2022
  • 1 reply
  • 519 views

Hello, I have a problem.

I was charged 70€ annual subscription, after 7 days has need passed! But I dont want to be charged annually. How can I get the refund? 

thank you!

This topic has been closed for replies.

1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
November 24, 2022

Hello @ILONAche 

 

I hope you're doing great, and sorry for the trouble.

 

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for Cancellation and refund.

For Android
Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help.

For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let us know if this helps.

 

Regards,

Krutikka

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