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Participant
Dec 16, 2024 7:06 AM UTC
Answered

Cancel Subscription and Refund

I subscribed by mistake and canceled before 24 hours had passed, will I get my money back and when?

(Monthly subscription)

Amal.
Amal.Correct answer
Legend
Dec 20, 2024 3:52 PM UTC

Hi there

 

Hope you are doing well, To know more about the cancellation process and the refund policy please check the help article (https://adobe.ly/4fgVYwJ)

 

Thanks

 

 

9 replies

Participant
Oct 22, 2025 11:16 AM UTC

I tried to cancel before my free trial was over and they wouldn't let me. So I was just charged and coincidentally I was able to cancel after they took my payment out. How can I get a refund? 

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Participant
May 2, 2025 4:04 PM UTC

We are being double charged for Adobe.  $31.85 per month for order # BL3080649552 and $700.79 for order # BL3077131363.  I need both accounts cancelled and refunded ASAP! 

Char & David Schlenker
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Participant
Dec 18, 2024 2:26 PM UTC
  • I want a refund i did not subscribe to this i cant afford it
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Amal.
Amal.Correct answer
Legend
Dec 20, 2024 3:52 PM UTC

Hi there

 

Hope you are doing well, To know more about the cancellation process and the refund policy please check the help article (https://adobe.ly/4fgVYwJ)

 

Thanks

 

 

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Participant
Mar 18, 2025 5:37 PM UTC

I just signed up in error and have no option to cancel 

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Amal.
Legend
Dec 16, 2024 4:37 PM UTC

Hi there

 

Hope you are doing well and thanks for reaching out.

 

A refund depends on when you cancel and the type of subscription you purchased. To know more about the cancellation process and the refund policy please check the help article (https://adobe.ly/4fgVYwJ)

 

Hope this information will help

 

 

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