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Participant
Apr 26, 2025 6:32 AM UTC
Answered

Cancel subscription but not refund money by adobe

Hi dear adobe team 

Hi,

I have cancelled the subscription but still amt has been deducted from my account.. request you to kindly refund money

As soon as possible 

Amal.
Amal.Correct answer
Legend
May 8, 2025 4:51 AM UTC

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked the Adobe account and found that you have an Acrobat Pro - desktop app subscription. For future references, please post your query to the Acrobat Pro community page: https://adobe.ly/44Z6dnW

 

Also, check the steps shared here https://adobe.ly/43j9s8q

 

 

4 replies

Participant
May 7, 2025 11:35 PM UTC

Same here. I have been trying to cancel. But when you click cancel they give you along path of how to cancel and when you follow that path it lead you to the same cancel position. It's impossible to cance l. I have been deducted a subscription fee without my will. And this no way whatsoever to contact this adobe. This is ridiculous. I feel scammed

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Amal.
Amal.Correct answer
Legend
May 8, 2025 4:51 AM UTC

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked the Adobe account and found that you have an Acrobat Pro - desktop app subscription. For future references, please post your query to the Acrobat Pro community page: https://adobe.ly/44Z6dnW

 

Also, check the steps shared here https://adobe.ly/43j9s8q

 

 

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Participant
May 7, 2025 8:56 PM UTC

I want to delete my adobe account 

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Amal.
Legend
May 7, 2025 7:36 AM UTC

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to track any cancelled subscription.
if you may have used a different Adobe ID for subscribing, please let us know via private message so we can track it further.

 

 

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