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Francisca24477724zhhd
Participant
May 16, 2022
Answered

Cancelacion

  • May 16, 2022
  • 1 reply
  • 363 views

Iba a tomar los 7 dias de prueba gratis desde hoy, y la app me hizo el cargo a la tarjeta de inmediato, cancele la suscripción y quiero que me devuelvan el dinero, no habia pasado ni una hora desde que comence a utilizarla y ya me habia cobrado siendo que deberia ser gratis por 7 dias, quiero mi dinero

    This topic has been closed for replies.
    Correct answer S_S

    Hello Francisca,

     

    Hope you are doing well. I am sorry for the experience you had with billing and the charges for your subscription.

     

    However, mobile-based subscriptions are handled by the store through which you purchase the subscription. I would suggest you kindly get in touch with the respective store so that they can assist you with the refund.

     

    Please click the below links to learn more:

    For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

    For Android: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    May 17, 2022

    Hello Francisca,

     

    Hope you are doing well. I am sorry for the experience you had with billing and the charges for your subscription.

     

    However, mobile-based subscriptions are handled by the store through which you purchase the subscription. I would suggest you kindly get in touch with the respective store so that they can assist you with the refund.

     

    Please click the below links to learn more:

    For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

    For Android: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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