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Ana Lúcia38319322546m
Participant
Jun 28, 2024 3:22 PM UTC
Answered

Cancelamento

Boa tarde! Fiz uma assinatura com 07 dias gratuitos e cancelei no mesmo dia, porém ela consta como ativa l, informando o prazo de vencimento dia 05/07, mas eu quero cancelar, após os 7 dias será me cobrado mesmo eu já tenha pedido o cancelamento?

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jul 3, 2024 4:09 PM UTC

Hello @Ana Lúcia38319322546m,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android: Subscription Services — Acrobat for Android Help (https://adobe.ly/4f2pHuL)

For iOS: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4f2pHuL)

 

Let me know if this helps.

 

Thanks,

Souvik.

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1 reply

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jul 3, 2024 4:09 PM UTC

Hello @Ana Lúcia38319322546m,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android: Subscription Services — Acrobat for Android Help (https://adobe.ly/4f2pHuL)

For iOS: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4f2pHuL)

 

Let me know if this helps.

 

Thanks,

Souvik.

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