Cancelar e ressarcimento do produto.

Question

Uso atualmente o acrobate, porém meu celular deu um problema e contratou o pacote de 270,00 e saiu da minha conta no mercado pago. Como faço pra cancelar e receber o valor de volta. Isto ocorreu ontem as 15:33, vi ver agora, às 00:45. Preciso deste dinheiro para pagar uma conta e o dinheiro estava guardado, depois sumiu e vi que foi destinado a conta do acrobate. Help! Help! Preciso do dinheiro de volta .

Ria Tagra · Answer

Hi,

Hope you are doing well.

Don’t worry, you can cancel the subscription and ask for refund from your end. Before we let you go do you mind sharing the reason for the cancellation?

For IOS

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.

https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html#cancel-a-subscription

For Android.

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscription

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

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