Me parece una estafa ya que deberían poder permitirnos cancelar la suscripción en cualquier momento.
Deseo cancelar la suscripción y no me aparece el botón para hacerlo.

Que alguien me ayude!

I

isabel_6166

Participant

tengo el mismo problema tuve que cambiar mi tarjeta para que dejara de hacerse el cargo

J

Jenny31456793jpe6

Participant

Me suscribi por error y hoy mismo me han realizado el cargo en mi banco. Deseo cancelarlo, me puede ayudar alguien?

S_S

Correct answer

Community Manager

Hello @Jenny31456793jpe6,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

AkanchhaS8194121

Legend

Hi Eduardo,

Sorry to hear about the struggle of cancelling subscription. Looking at your current profile, we believe you are willing to cancel the Adobe Acrobat premium subscription.

If yes, then here's an official help article with the detailed steps of cancellation. Please go through it: https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscription

Thanks,

Akanchha

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