Canceled Adobe App but was still charged full $69.99

Question

Hello - I canceled my app subscription for premium before the 7 day deadline and was still charged the full yearly price of $69.99. I've tried contacting Adobe support with no luck. This feels overly complicated, and I would like a refund ASAP. Any resources for this?

Thanks!

Kritika25595267dnb0 · Answer

Hey @GabbyN,

I hope you're doing great.

For cancellation or refund, you need to connect with the particular store you purchased the application from; as Adobe does not issue refunds for purchases made directly through app stores or play store.

If you have Acrobat Reader mobile application, Please go through these help pages for cancellation and refund: -

For iOS - https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel-a-subscription

For Android - https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscription

I hope it will help.

Thank you.

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