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Danyell368130779qne
Participant
April 18, 2024
Question

Cancelei a assinatura antes de vencer os dias grátis e não tive o estorno no cartão de crédito.

  • April 18, 2024
  • 1 reply
  • 450 views

Cancelei a assinatura e não recebi o estorno no cartão 

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1 reply

D
Danyell368130779qneAuthor
Participant
April 18, 2024

Já esperei até a segunda fatura pro dinheiro entrar até a segunda fatura e não foi feito o estorno. Tô precisando muito desse dinheiro. Preciso q vcs da Adobee ajudem Pfvr🙏🙌.

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 19, 2024

Hi @Danyell368130779qne,

 

Hope you are doing well. Thanks for writing in!

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/4d6kNfa)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4d6kNfa)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.


-Souvik

 

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