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Yam292647397dcz
Participant
April 5, 2023
Answered

CANCELEI MINHA ASSINATURA E QUERO O ESTORNO DO MEU DINHEIRO

  • April 5, 2023
  • 1 reply
  • 2960 views

Foi feita a cobrança automática no meu cartão de crédito no valor total de 43 reais, porém não irei utilizar da assinatura e dos serviços que ela oferece esse mês. Então quero cancelar minha assinatura e ter o estorno do meu dinheiro.

 

Nos termos da Adobe está dizendo que após o pagamento de uma assinatura mensal sem anualidade o cliente tem o valor totalmente reembolsado num prazo de 15 dias. TER O ESTORNO É UM DIREITO MEU. A compra foi realizada ontem 04/04/2023 já se passaram mais de 24 horas e nada do meu dinheiro de volta. Se passar o período de 5 dias e meu valor não for estornado terei que fazer uma denuncia no reclama aqui.

 

 

    Correct answer S_S

    Hello @Yam292647397dcz,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    April 8, 2023

    Hello @Yam292647397dcz,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    J
    jonga23
    Participant
    March 2, 2024

    O adobe só faz me atrapalhar. Quando o adobe copia uma fatura, vou ao banco para pagar, aparecem varios outros arquivo, apesar de fazer varias buscas.

    QUERO CANCELAR E SER REEMBOLSADO PELO ADOBE. N ÃO QUERO MAS UM INCOMPETEN TE EM MINHA VIDA

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 2, 2024

    Hi @jonga23,

     

    Please go through the above links. 

     

    The pages have detailed information on how to get a refund.

     

    -Souvik

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