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J
John22635921zie8
Participant
January 13, 2022
Question

Canceling subscription

  • January 13, 2022
  • 2 replies
  • 1749 views

I cannot cancel my subscription. When I try and cancel it from the steps given, it tells me that I bought my subscription through Samsung store, and to cancel it through their services. When I go to Samsung store and check my subscriptions, I have none to cancel. So I call the number for customer support and twice I got a rep and as soon as I explained the situation they hung up on me. The 3rd time I called I waited on hold for 45 minutes. I'm debating on filing a lawsuit.

    This topic has been closed for replies.

    2 replies

    E
    Elisha22850964rwml
    Participant
    January 26, 2022

    Can you provided the phone number that you called. I cannot locate one and I need to cancel my subscription. 

    E
    Edward22697908kdpk
    Participant
    January 26, 2022

    The phone numbers I have are: 

    • 1(800)585-0774 Adobe
    • 1(800)833-6687 Adobe Customer Care 
    • 1(650)934-5824 *Only get busy signal

    Make sure you have your order number from your Samsung order before calling Adobe. They make it hard to frustrate you into giving up.

     

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    January 13, 2022

    Hi @John22635921zie8 

     

    Sorry for the trouble you are facing. As per the description above that you want to cancel the premium subscription of Acrobat Reader mobile. Here is a discussion link on a similar issue, kindly check out the steps provided there and let us know if that helps.

    https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m...

     

    Let us know if that helps.

     

    Thanks,

    Harsh

    J
    John22635921zie8Author
    Participant
    January 14, 2022

    Dude, as clearly stated, I've done all that. It's not that I don't know what to do, it's that I'm doing it and it's just sending me in a loop that doesn't work. I'd like an email for a customer service representative to cancel it directly, im sick of paying for a subscription your company has set up with no way to cancel.  I've been charged for 4 months now. There's no way I'm the first person to encounter this problem. 

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    January 17, 2022

    Hi @John22635921zie8 

     

    As we can check that the subscription is from the Samsung store, you need to contact Samsung customer care for this cancellation issue.

     

    Regards,

    Harsh

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