Cancellation

Forum|Forum|3 years ago
September 2, 2022
3 replies
1238 views

I cancelled my subscription of 9.99 and was just charged 14.99 on my subscription "expiration date". Can someone help me? Attached is my subscription.

Cancel subscription

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Correct answer Souvik Sadhu

Hi @Jaci259329099i1h

I hope you are doing well. Sorry for the trouble.

I checked your account and saw another active and scheduled subscription for Acrobat Pro DC (desktop version) to be billed monthly.

You were charged for the above subscription while your mobile plan was canceled.

Hope this answers your question.

-Souvik.

Souvik SadhuCorrect answer

Legend

Hi @Jaci259329099i1h

I hope you are doing well. Sorry for the trouble.

I checked your account and saw another active and scheduled subscription for Acrobat Pro DC (desktop version) to be billed monthly.

You were charged for the above subscription while your mobile plan was canceled.

Hope this answers your question.

-Souvik.

J

Jaci259329099i1hAuthor

Participant

I had no idea that I had another subscription.

Thanks so much,

Jaci

Souvik Sadhu

Legend

Hi @Jaci259329099i1h,

Thank you for letting me know that it helped.

Also, the current subscription for Acrobat Pro DC can be used on both Desktop and Mobile. You will not need to buy a separate subscription for mobile.

-Souvik.

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