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J
Jaci259329099i1h
Participant
September 2, 2022
Answered

Cancellation

  • September 2, 2022
  • 1 reply
  • 1230 views

I cancelled my subscription of 9.99 and was just charged 14.99 on my subscription "expiration date". Can someone help me? Attached is my subscription. 

This topic has been closed for replies.
Correct answer S_S

Hi @Jaci259329099i1h

 

I hope you are doing well. Sorry for the trouble.

 

I checked your account and saw another active and scheduled subscription for Acrobat Pro DC (desktop version) to be billed monthly. 

You were charged for the above subscription while your mobile plan was canceled.

 

Hope this answers your question.

 

-Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
September 2, 2022

Hi @Jaci259329099i1h

 

I hope you are doing well. Sorry for the trouble.

 

I checked your account and saw another active and scheduled subscription for Acrobat Pro DC (desktop version) to be billed monthly. 

You were charged for the above subscription while your mobile plan was canceled.

 

Hope this answers your question.

 

-Souvik.

    J
    Jaci259329099i1hAuthor
    Participant
    September 2, 2022
    I had no idea that I had another subscription.

    Thanks so much,

    Jaci
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 3, 2022

    Hi @Jaci259329099i1h,

     

    Thank you for letting me know that it helped. 

     

    Also, the current subscription for Acrobat Pro DC can be used on both Desktop and Mobile. You will not need to buy a separate subscription for mobile.

     

    -Souvik.

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