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Harmangarcha
Participant
December 27, 2022
Question

Cancellation

  • December 27, 2022
  • 1 reply
  • 428 views

I opted for trial and mentioned my card information for payments. I tried cancelling before the trial finishes, however I don't see any subscription cancellation option in the app and on my iPhone subscription column. It says I have no active subscriptions. But I am getting charged on my card.  
please Help!

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1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
December 27, 2022

Hello @Harmangarcha 

 

I hope you're doing great, and sorry for the trouble.

 

I understand you want to cancel your Acrobat Reader subscription.

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android
Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help.

For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let us know if this helps.

 

Regards,

Krutikka

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