Ким29943679kk32

Participant

Question

Cancellation

Forum|Forum|2 years ago
May 18, 2023
1 reply
552 views

I have just read the all posts of consumers of Adobe Acrobat and I want to say that I have just witnessed the same problem with refund. When I downloaded an app, there appeared the suggestion of free-trial for 7 days, so I purchased it by knowing that I can still cancell it before the end of trial days. But then I realized that after conformation to the subscription, it has autoamtically charged me for month plan. Please, I have just cancelled my subscription, send me back my money!!

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Community Manager

Community Manager

Hello @Ким29943679kk32,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.