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A
Alexis33832468vb3x
Participant
November 27, 2023
Question

Cancellation

  • November 27, 2023
  • 1 reply
  • 168 views

I need assistance with cancelling an account under my previous job email that I no longer have access too. I will not allow me to create a new account. 

 

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    November 27, 2023

    Hello Cihat,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

     

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

     

    If you can, please share the Order ID for the other email address that you used to purchase the subscription previously so we can have it cancelled on our end.

     

    Also, you can remove the account from your device completely for Google Play's payment services to not recognize the subscription on the other account.

     

    Hope this helps.

     

    -Souvik

    A
    Alexis33832468vb3xAuthor
    Participant
    November 29, 2023

    I can't provide you with the ID because I no longer has access to it. It was not purchased in store, it was done online. I really not sure why I was logged in under that email since I have not been working for the company in over a year. 

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