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PieceOfTroll26413918oc33
Participant
October 3, 2022
Question

Cancellation after failed payment

  • October 3, 2022
  • 1 reply
  • 267 views

Hi,

I subscribed for a trial version and right after subscribing I canceled (I do this with all the trials so I dont forget/ if I like it, I renew it). Apparently I didnt cancel. I wasnt happy with the product and basicaly stoped using it after the first day. Now when I try to manage my plan, it wont let me and tells me to update my billing and payment because there is one failed payment already.  I dont want to update it since I dont want to pay for a thing that I didnt use and I dont have the money as well. It says it will cancel automaticly after October 23th , but I am scared that as soon I have enough money on my account the payment will go trough. I couldnt find any contact info for support so I am writing here.  Any advice would be great. 

Thanks

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1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
October 3, 2022

Hello @PieceOfTroll26413918oc33 

 

As per my understanding, you should contact Adobe chat support, as they can assist you better with your subscription.

To contact chat support:

  1. Please go to www.adobe.com
  2. Click Help & Support; it will open various support options like Help Center, Adobe Forums, Enterprise Support, Download & Install and Contact Us.
  3. To initiate a chat, click Contact Us and follow the onscreen instruction.

 

I hope this helps.

 

Regards,

Krutikka

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