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A
Adegoriola3880563525ok
Participant
July 25, 2024
Question

Cancellation and refund

  • July 25, 2024
  • 1 reply
  • 375 views
  • Please someone should help me 
  • I have just been debited £68 now 
  • I do not want this service and I don't use it please kindly help for cancellation and refund please 
This topic has been closed for replies.

1 reply

S
sprinklr-integration-user
Inspiring
July 25, 2024

Hi @Adegoriola3880563525ok

 

I hope you are doing well, and thank you for reaching out.

 

I've checked the Adobe account associated with the Adobe ID you're using in this community, but I couldn't find any active paid subscription. If you used a different email to purchase the subscription, could you please let us know? Additionally, a screenshot of the purchase receipt would be very helpful for us to assist you further.

 

~Amal

A
Adegoriola3880563525okAuthor
Participant
July 25, 2024
I need help with my refund I have just cancelled pls
S
sprinklr-integration-user
Inspiring
July 25, 2024

Hi there

 

You can cancel a subscription from the store where it was purchased.

  • From App Store on iPad or iPhone

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store. See the Apple support page to learn how View, change, or cancel your subscriptions.

  • From Google Play Store on Android™ devices

Google manages the Acrobat Reader premium subscription purchased from the Google Play Store. To cancel your subscription via Google Play Store, see Cancel, pause, or change a subscription on Google Play.

Learn how to resolve billing issues or get a refund from Google Play.

 

For more information please check the help page (https://adobe.ly/3xZXgNm)

 

~Amal

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