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Stuart25370366uwr1
Participant
July 24, 2022
Answered

Cancellation Fee to Outdated Card

  • July 24, 2022
  • 2 replies
  • 790 views

I didn't update the card info before I cancelled and now I don't know how to do that. I'm willing, able to pay and I don't want any problems.

This topic has been closed for replies.
Correct answer jane-e

 

@Stuart25370366uwr1 wrote:

I didn't update the card info before I cancelled and now I don't know how to do that. I'm willing, able to pay and I don't want any problems.

 

If you are trying to pay money that you know you owe, contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  

If your browser blocks auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send tweet to @AdobeCare.

 

Do not respond to anyone who sends you a PM purporting to be Adobe, as they are most likely scammers.


~ Jane

 

2 replies

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
July 28, 2022

 

@Stuart25370366uwr1 wrote:

I didn't update the card info before I cancelled and now I don't know how to do that. I'm willing, able to pay and I don't want any problems.

 

If you are trying to pay money that you know you owe, contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  

If your browser blocks auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send tweet to @AdobeCare.

 

Do not respond to anyone who sends you a PM purporting to be Adobe, as they are most likely scammers.


~ Jane

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 26, 2022

Hello Stuart,

 

I hope you are doing well. Per the description, I understand that you want to update your billing information.

 

You may refer to the given link to learn more about updating billing information:

Update credit card and billing address (adobe.com)

 

Let me know if this answers your query.

 

Thanks,

Souvik.

S
Stuart25370366uwr1Author
Participant
July 28, 2022

It seems to require I have an active membership to get to that indicated button.

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 28, 2022

@Stuart25370366uwr1 Hi,

 

Yes. So, if you want to change the card details for a new purchase, you will get the option to do so at checkout. As your current plan already stands cancelled, you will not be able to change the billing details for it.

 

Thanks,

Souvik.

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