cancellation of free trial

Forum|Forum|4 years ago
December 5, 2021
4 replies
1846 views

I only wanted to try out the subscription for one day without being charged. The app didn't live up to my expectations which lead to me wanting to cancel the subscription without having to pay. I both tried to reset purchase (but an error-message popped up) as well as going into my subscriptions in my settings where the subscription didn't show. What am I supposed to do in order to cancel the subscription without being charged? Please help

Cancel subscription

Correct answer S_S

Hello Peter,

I hope you are doing well. I understand that you want to cancel the trial for the application.

However, the store manages this from where you opted for the subscription. I suggest you contact Apple Store as they would be in the best position to assist you.

You can click on the link to learn more: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

Thanks,

Souvik.

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D

DM35881872ougw

Participant

Same thing here had a 30 day trial canceled sub in 7 to prevent being charged and they canceled the remaining time on my trial. Then they come back with some excuse as to Ill have to sign up with another email to get my trial. Clearly they are trying to take advantage of people via the trial or are about as competent as there policies. Crazy thing. These guys are supposed to be software creatrors yet cant figure out a way to stop robbing people of the trial that they already wasted there time to set up.

S_S

Community Manager

Hi @DM35881872ougw,

Thanks for writing in!

Adobe offers a 7-day free trial period for annual subscriptions.

If bought monthly, you will be charged on the purchase selection.

You can review the above links to learn more.

Hope this helps.

-Souvik

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DM35881872ougw

Participant

Seriously. So Noone in your company knows what's going on. I was offered
the remainder of my trial yesterday in a customer service chat. Still
waiting to be able to use it.

D

DewiJ

Participant

I am having difficulty cancelling my FREE Trial order placed on the 27/11/23. Following your directions to Manage my Account and selecting CANCEL on that page..... there is NO CANCEL on that page. A search for the Cancel choice ended in NO provision for cancellin an order. HELP

P

Peter24741294nmcu

Participant

Please cancel my free trial subscription from today, I've tried in vain to do this myself as the application will not allow me to do this. Please reply to: [PI removed by moderator] to confirm.

Thank you,

Peter Manning

S_S

Correct answer

Community Manager

Hello Peter,

I hope you are doing well. I understand that you want to cancel the trial for the application.

However, the store manages this from where you opted for the subscription. I suggest you contact Apple Store as they would be in the best position to assist you.

You can click on the link to learn more: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

Thanks,

Souvik.

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.