Cancellation of payment

Question

Hello! I cancelled today (5/11/21) a free trial of adobe acrobat reader for pdf which was valid until today but i was charged 59.49€ with my credit card the same day. My order number is: [personal information removed] (email:[personal information removed]) .Is there any way to take my money back?
 
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jane-e · Accepted Answer

Hi @Γιώργος5FFE

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscription

Jane

jane-e · Answer

@Γιώργος5FFE wrote:Hello! I cancelled today (5/Nov/21) a free trial of adobe acrobat reader for pdf... HiYou posted to Acrobat Reader Mobile (beta). Acrobat Reader for Mobile is free. It sounds like you are not using the beta version, so I'll move your post to Acrobat Reader Mobile. Can you please tell us exactly what you purchased and whether you purchased it from Adobe or from the Google Play store on your Android device? Jane

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