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Mirren35428283965o
Participant
February 13, 2024
Answered

Cancellation of subscription

  • February 13, 2024
  • 1 reply
  • 492 views

Hi,

 

I signed up for a free trial and have decided I no longer need adobe moving forwards. I have tried to cancel my subscription before the free trial is up by it does not appear on my Apple subscriptions. I have even been in contact with Apple to see if there was an issue on there side who have informed me I will need to get in touch with you.

 

Please advise what I should do next. This needs to be sorted before Friday the 16th or I will be asking for a refund.

 

    This topic has been closed for replies.
    Correct answer S_S

    Hello @Mirren35428283965o,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    February 14, 2024

    Hello @Mirren35428283965o,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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