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Elia22106632otl1
Participant
December 6, 2021
Question

Cancellazione Abbonamento Annuale

  • December 6, 2021
  • 2 replies
  • 1200 views

Ciao a tutti!

Ho disdetto l'abbonamento annuale il giorno dopo l'addebito del costo... è possibile richiedere i soldi indietro o ormai è troppo tardi?

 

    This topic has been closed for replies.

    2 replies

    F
    Frangelice
    Participant
    August 8, 2023

    Buongiorno ho attivato promo 7 GG con rinnovo automatico per un anno al costo di circa 75 euro.Desidero disattivare rinnovo gratuito dopo utilizzo gratuito, ma non riesco.ho provveduto a verificare attraverso i miei piani , ma nn risulta nulla.io nn ho intenzione di pagare il rinnovo.Desidero disdire rinnovo .

     

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 9, 2023

    Hello @Frangelice,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    December 6, 2021

    Hi Elia,

     

    Hope you are doing well.

    We did check your Adobe account and found an active subscription of Acrobat Premium.

    If you wish to cancel it, here's a help document with the detailed steps of cancellation: https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscription 

     

    Note: A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

     

    Thanks,

    Akanchha

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