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Elia22106632otl1
Participant
Dec 6, 2021 7:44 AM UTC
Question

Cancellazione Abbonamento Annuale

Ciao a tutti!

Ho disdetto l'abbonamento annuale il giorno dopo l'addebito del costo... è possibile richiedere i soldi indietro o ormai è troppo tardi?

 

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    3 replies

    Frangelice
    Participant
    Aug 8, 2023 8:07 AM UTC

    Buongiorno ho attivato promo 7 GG con rinnovo automatico per un anno al costo di circa 75 euro.Desidero disattivare rinnovo gratuito dopo utilizzo gratuito, ma non riesco.ho provveduto a verificare attraverso i miei piani , ma nn risulta nulla.io nn ho intenzione di pagare il rinnovo.Desidero disdire rinnovo .

     

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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Aug 9, 2023 6:40 AM UTC

    Hello @Frangelice,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    Dec 6, 2021 5:15 PM UTC

    Hi Elia,

     

    Hope you are doing well.

    We did check your Adobe account and found an active subscription of Acrobat Premium.

    If you wish to cancel it, here's a help document with the detailed steps of cancellation: https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscription 

     

    Note: A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

     

    Thanks,

    Akanchha

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