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Participant
November 11, 2025
Question

cancelled 5 days prior, still got charged

  • November 11, 2025
  • 1 reply
  • 30 views

what the hell is wrong with Adobe? i cancelled the subscription on Google Play, but still got charged today!

 

THIS IS UNETHICAL. Refund my money or face consequences!

1 reply

S_S
Community Manager
Community Manager
November 11, 2025

Hi @abhishek_8749,

 

Hope you are doing well. Sorry for the trouble with billing.

 

When you purchase the subscription for Acrobat through your device, it is managed by the Google Play Store, and not us. 

 

To know more about the cancellation and refund process/policy, please check the help article https://adobe.ly/47BPCYw 

 

Hope this helps.


Regards,
Souvik.