Cancelled my Adobe acrobat trial but am still being charged

Question

In late June, I signed up for an adobe acrobat trial which was simply so that I would be able to sign an important document. Before the trial ended I cancelled as I was not wanting to have a membership. Despite this I have been charged montly since July which are unathorised charges as I did cancel my membership during the trial cancellation period. I have tried to cancel my membership since then but it shows that I will be charged around $100 as an early cancellation fee despite me not actually authorising these charges. Please assist me in reversing the charges that have already been made to my credit card as well as assisting me to cancel my membership free of cost.

Thank you for your assistance.

Abambo · Answer

If you have cancelled the trial, you got an e-mail confirming the cancel. (you got also an e-mail, when you took the trial)

You may try to contact Adobe customer care who may be able to assist you: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

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