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A
Annaclara25870888sn3l
Participant
August 30, 2022
Question

Cancelled subscription still being charged

  • August 30, 2022
  • 1 reply
  • 363 views

I've had acrobat for a while. I cancelled the adobe pro back in may of 2022 but im still being charged. Last time I spoke to someone they couldn't help because the subscription is shown as cancelled. I don't know what to do now. 

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1 reply

K
Kritika25595267dnb0
Participating Frequently
August 30, 2022

Hello @Annaclara25870888sn3l 

 

I hope you're doing great.

 

As I checked, your subscription is not canceled and is still active; that is why you are being charged.

 

To cancel the subscription, kindly refer to this article: -

https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

 

I hope this helps.

 

Regards,

Krutikka

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