Cancelled subscriptions

Good morning Adobe

There seems to be a mistake. I have never subscribed to the standard plan and only to the Adobe Acrobat Premium version but I have cancelled it before the free trial ended. I now had to install the app again after cancelling everything and now when I opened the app it says im still subscribed to premium.

My card has also been receding fraudulent activities and I have cancelled it. 

Kind regards

Welding,D