Cancelled the subscription but payment was done (Edited)

Hi @Viktoriya5DC3 

As you have cancelled the subscription still got charged, you can request a refund. A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase.

For refund refer to: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to:
Refunds on Google Play for Google Play Store.
Galaxy Store Payments and Purchases for Samsung Galaxy Store.

For IOS
Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.
Refund purchase
For Android.
Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.
Refund Purchase

Let us know if that helps.

Thanks,

Harsh