Participant

Answered

Cancelling a subscription

Forum|Forum|4 years ago
April 21, 2022
54 replies
15382 views

Trying to cancel a subscription and instructi9ns available don't work. No option to cancel seems to exist and no contact info other than this forum to seek advice. Please anyone??

Cancel subscription

Correct answer Amal Jaiswal

Hi there

Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

~Amal

Show previous replies

D

Donna256916239hv9

Participant

For the love of God. Just cancel my subscription. I have tried all possibilities. What is it with you people making it so difficult to cancel

Souvik Sadhu

Legend

Hi @Donna256916239hv9,

Sorry for your experience!

Would you mind checking the steps here to go through the process smoothly: How to cancel Adobe trial or subscription

Hope this helps.

-Souvik.

F

FAITH273277475lmm

Participant

Cancel my subscription

Souvik Sadhu

Legend

Hi @FAITH273277475lmm,

Thank you for writing in.

Would you mind checking with the above links in order to proceed with the cancellation?

Let us know if the links do not work for you.

-Souvik.

M

mashon27052379n8f3

Participant

I would like to cancel my subscription as of Nov. 9, 2022- Please cancel my free trial subscription.

Thank you

Mashon Valentine

fourvals1@gmail.com

Souvik Sadhu

Legend

Hi @mashon27052379n8f3,

Per the description, I understand that you want to cancel your subscription.

You may learn more from here if you've a subscription through Apple Store: If you want to cancel a subscription from Apple - Apple Support.

Google Play Store:

Cancel, pause, or change a subscription on Google Play - Android - Google Play Help

Samsung Galaxy Store:

How Do I Cancel a Subscription in Galaxy Store (samsung.com)

Let me know if this helps.

-Souvik.

J

Jonah26995671nkid

Participant

I signed up on my PC. Is there yet another link for that one?

And why the fukc can you not just put all these up on your website?

Your 1800 number is fukcing fake too

L

Lira26324631kzi0

Participant

I spent about 30 minutes trying to cancel a free trial. Finally, I found it. I don't know why the Administrator of this site did not just send everyone this link. Geez!

There is a way to cancel. Go to this link:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Choose the tab that says "Manage Plans" - that will tell you steps to do it.

Souvik Sadhu

Legend

Hi @Lira26324631kzi0,

Thank you for your insights. The link you shared works only if you have a desktop subscription model.

Since this is a mobile-specific board, mobile subscriptions are not shown on the same page and thus the links shared above for store operators.

-Souvik.

M

mzhwalsrode

Participant

Ich möchte mein kostenloses Adobe Acrobat Reader Test-Abbonnement zeitgerecht vor dem 20.08.22 kündigen, finde auf ihren umfangreichen Seiten aber keine entsprechenden Button.

Kontoinhaber: Hans Werner Meyer zur Heide Email:

[PI removed by moderator]

Souvik Sadhu

Legend

@mzhwalsrode Hi,

I hope you are doing well. Per the description, I understand that you want to cancel the subscription.

It depends upon the store from where you need to cancel. You may follow the below steps as per your platform to cancel the subscription:

Apple AppStore:

Open the Settings app.
Tap your name.
Tap Subscriptions.
Tap the subscription.
Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. The subscription is already canceled if there is no Cancel button or you see an expiration message in red text.

You may learn more from: If you want to cancel a subscription from Apple - Apple Support.

Google Play Store:

Cancel, pause, or change a subscription on Google Play - Android - Google Play Help

Samsung Galaxy Store:

How Do I Cancel a Subscription in Galaxy Store (samsung.com)

Let me know if this helps.

Thanks,

Souvik.

A

Anonymous

I'm having the same problem!

Trying to find anything regarding your key, proof of purchase, anything... is a joke.

Souvik Sadhu

Legend

@20027740

Hi,

Sorry for the trouble. Could you please brief me with the issue so that I can investigate on it and assist you better?

Thanks,

Souvik.

A

Anonymous

When on the Adobe website, I subscribed to and paid for Creative Cloud All
Apps with 100GB. I've used it since May 2021.

Due to illness I'm unable to use it *I want to cancel it* and like everyone
else I'm* unable to find a way to do so.*

When I go back to your website to cancel, all I get are options to
subscribe as if I have no subscriptions, yet I continue to get billed for
it. You guys do not provide a link to cancel. - See Attachment.

You don't even show that I ever had a subscription in the past even. Yet I
paid $54.99 for over a year. Very unscrupulous. See attachments.

Even your answers on how to cancel are very unclear and do not work. I did
not subscribe on my cell phone or through and third-party source.

I have canceled my payment method for the subscription and am seeking a way
for legal resources on Adobe's business practices and ethics.

Please provide direct, clear, and truthful directions to cancel my
subscription through Adobe to stop the attempt of being billed monthly.

I want official evidence from Adobe that I have no active subscriptions and
as of what date.

I no longer trust Adobe. You guys have your site set up to have people
running in circles to cancel their subscriptions, find their proof of
purchases, their key for their purchases, etc.

Thank you.

*Shelah A. Cochran *
* I am me. Be you *

A

Anonymous

What kind of outfit charges apprx 73 dollars per month on something i never purchased . For three months I have tryed to cancel whatever the subscription was for . Everywhere i search there is nothing about me except for a email address .Everytime i try to cancel i go in a cycle and cant even contact Adobe . If this the way this so called site runs their affairs they will never get a good recomention from me . I have never seen such a firm that is so badly run I paid the premium the fist month thinking itwas an error . Then when i tryed to find out what is going on it was impossible . Month two same story . Month three same story I am a senior citizen with a big mouth , how dare they treat customers as idiots .

L

Landon24539269dcv4

Participant

Literally have the same problem as you. Did not know that I was subscribed to Adobe until I was suddenly randomely charged for the monthly plan. Tried to cancel it but apparently it took $70 to cancel it. (WTF??) Now I am stuck being subscribed to a plan that I never even use and only intended to use for the free trial.

A

Anonymous

Well I finally found out that it was cancelled three months ago and is
still taking money from my credit card ..These companies want to be paid
upfront , yet one has to fight for a refund on something they never wanted
to begin with .

susanw78587137

Participant

i would like to cancel my subscription as soon as possable please.

susanw78587137

Participant

i want to cancel my subscription please

Souvik Sadhu

Legend

@susanw78587137

Hello,

Please refer to the above link to go about with the cancellation process.

G

Gary24241835ppwj

Participant

I also can't cancel and it's impossible to contact anyone. I cancelled my trial and payment was still taken

Souvik Sadhu

Legend

Hello Gary,

I am sorry for the experience. However, mobile subscriptions are something that are handled by your store operator and not Adobe directly. I would suggest you to kindly get in touch with store depending upon the device platform you are using so that you can get a better assistance.

You can click on the below links to get a better idea about how to proceed with it:

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

Hope this answers your query.

Thanks,

Souvik.

J

Jamie25722935sdeq

Participant

By "store operator," do you mean the Apple App Store???

S

Souvik_98

Participating Frequently

Hi Shannon,

Hope you are doing well. I am sorry to hear that you are unable to cancel your Adobe free trial.

Would you mind sharing the error that you get when trying to cancel the subscription? A screenshot of the error would be great.

Also, you can try contacting the store provider through which you have subscribed [ play store if you use android device / app store if you use an iOS device ]

Depending upon the device type you are using, please click the links to get a detailed page as to how to proceed with cancellation:
1. Through google play store: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid
2. Through Apple App Store: https://support.apple.com/en-in/HT202039

Let me know if this helps.

Regards,

Souvik.