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Bernadett264902232074
Participant
October 7, 2022
Answered

Cancelling a Subscription

  • October 7, 2022
  • 1 reply
  • 798 views

I would like to cancel my subscription, but when I want to do it, the program told me there is a problem with my credit card. However I tried to reset again and again, it checked my card, it seemed to work but then i still wasnt able to cancel it. I had to start this whole process again

thanks for your help

bernadett

This topic has been closed for replies.
Correct answer Souvik Sadhu

Hello @Bernadett264902232074,

 

Hope you are doing well. I am sorry for your experience with the subscription.

 

To know more about how to cancel, you may refer to the given links depending on the platform you use:

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

If you have purchased the subscription directly from Adobe's website, you can visit the link for more: How to cancel Adobe trial or subscription.

 

Hope this helps.

 

-Souvik.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity ManagerCorrect answer
Community Manager
October 13, 2022

Hello @Bernadett264902232074,

 

Hope you are doing well. I am sorry for your experience with the subscription.

 

To know more about how to cancel, you may refer to the given links depending on the platform you use:

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

If you have purchased the subscription directly from Adobe's website, you can visit the link for more: How to cancel Adobe trial or subscription.

 

Hope this helps.

 

-Souvik.

    B
    Bernadett264902232074Author
    Participant
    October 26, 2022

    Hello Souvik,
    I appreciate your help, but unfortunatelly it dosent work.
    Before I cancel my subsription I have to correct my card details. I did it, but the platform says do it again.
    Step to step the following happened:
    I signed in directly from Adobe's website, select managed plan, but I cant beacuse at first I have to correct the debit card details. So I try to make it, I got a message from my bank and it succesed, checked on the site, it showed didnt happen anything. So I cant cancel my subscription because I cant click at all on manage plan. And this have happened for months.
    Could you help me in this?
    Thanks,
    Bernadett

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    October 28, 2022

    Hi @Bernadett264902232074,

     

    Sorry for the trouble. Would you mind sharing a screenshot or the screen recording of the event with me over private message? 

     

    This would help me understand the issue better and assist you accordingly.

     

    Thanks,

    Souvik.

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