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Bernadett264902232074
Participant
October 7, 2022
Answered

Cancelling a Subscription

  • October 7, 2022
  • 1 reply
  • 796 views

I would like to cancel my subscription, but when I want to do it, the program told me there is a problem with my credit card. However I tried to reset again and again, it checked my card, it seemed to work but then i still wasnt able to cancel it. I had to start this whole process again

thanks for your help

bernadett

This topic has been closed for replies.
Correct answer S_S

Hello @Bernadett264902232074,

 

Hope you are doing well. I am sorry for your experience with the subscription.

 

To know more about how to cancel, you may refer to the given links depending on the platform you use:

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

If you have purchased the subscription directly from Adobe's website, you can visit the link for more: How to cancel Adobe trial or subscription.

 

Hope this helps.

 

-Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
October 13, 2022

Hello @Bernadett264902232074,

 

Hope you are doing well. I am sorry for your experience with the subscription.

 

To know more about how to cancel, you may refer to the given links depending on the platform you use:

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

If you have purchased the subscription directly from Adobe's website, you can visit the link for more: How to cancel Adobe trial or subscription.

 

Hope this helps.

 

-Souvik.

    B
    Bernadett264902232074Author
    Participant
    October 26, 2022

    Hello Souvik,
    I appreciate your help, but unfortunatelly it dosent work.
    Before I cancel my subsription I have to correct my card details. I did it, but the platform says do it again.
    Step to step the following happened:
    I signed in directly from Adobe's website, select managed plan, but I cant beacuse at first I have to correct the debit card details. So I try to make it, I got a message from my bank and it succesed, checked on the site, it showed didnt happen anything. So I cant cancel my subscription because I cant click at all on manage plan. And this have happened for months.
    Could you help me in this?
    Thanks,
    Bernadett

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    October 28, 2022

    Hi @Bernadett264902232074,

     

    Sorry for the trouble. Would you mind sharing a screenshot or the screen recording of the event with me over private message? 

     

    This would help me understand the issue better and assist you accordingly.

     

    Thanks,

    Souvik.

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