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nice_Dreamer52e2
Participant
Oct 16, 2026 2:12 AM UTC
Answered

cancle mistake subscribe

A subscription was activated on my account by mistake, even though I had cancelled it before any charges were processed. As a result, I was granted the subscription without any payment being taken. Now, you are attempting to charge my card for an annual subscription—but there is no money on that card, and there never will be! Please cancel the subscription and stop any attempts to charge my card.

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    Oct 16, 2026 10:17 AM UTC

    Hi nice_Dreamer52e2,

     

    Thank you for reaching out, and sorry for the trouble caused.

    We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post for iOS: How to cancel Acrobat Mobile or Scan premium subscriptions

    If you need any further assistance, please let us know.

     

    Thanks,

    Meenakshi

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    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    Oct 16, 2026 10:17 AM UTC

    Hi nice_Dreamer52e2,

     

    Thank you for reaching out, and sorry for the trouble caused.

    We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post for iOS: How to cancel Acrobat Mobile or Scan premium subscriptions

    If you need any further assistance, please let us know.

     

    Thanks,

    Meenakshi

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