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승유48_2
Participant
May 18, 2022 12:28 AM UTC
Answered

Cancle subscription

I'm using the Acrobat free experience. But I don't want to subscribe to Acrobat after the free trial. Please make sure it doesn't get paid.

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    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    May 18, 2022 9:16 AM UTC

    Hello,

     

    I hope you are doing well. As per the above description, I understand that you do not want to continue further with the subscription after the trial expires.

     

    The store handles a mobile-based subscription through which you purchase the trial, depending upon the device you use. For example, if you are using an Apple Device, your subscription for Adobe Mobile subscription is managed by the App Store.

     

    So, please get in touch with the store operator as they would be in the best position to assist you.

     

    To know more, click the below links:

    For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

    For Android: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    View reply

    5 replies

    Marianne30007133ysxb
    Participant
    May 22, 2023 9:26 PM UTC

    I am canceling this subscriptrion. I do not remember signing up for a revolving plan. my understanding was that it was a one time fee. I have put a stop payment on this charge, and if you ever want me to use your services again then you will allow me to go in peace. If you choose to charge me for not understanding how your plan works or for canceling my plan, I will notify the Better Business Bureau's to explain that your online popups are confusing, evasive, and unclear. 

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    Souvik Sadhu
    Souvik Sadhu
    Legend
    May 23, 2023 8:59 AM UTC

    Hello @Marianne30007133ysxb,

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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    Joseph29262559qw2w
    Participant
    Apr 5, 2023 3:54 PM UTC

    PLEASE CANCEL ALL MY SUBSCRIPTION AND DO NOT CHARGE MY ACCOUNT AGAIN

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    Joseph29262559qw2w
    Participant
    Apr 5, 2023 6:52 PM UTC

    PLEASE CANCEL ALL MY SUBSCRIPTION AND DO NOT CHARGE MY ACCOUNT AGAIN

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    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    May 18, 2022 9:16 AM UTC

    Hello,

     

    I hope you are doing well. As per the above description, I understand that you do not want to continue further with the subscription after the trial expires.

     

    The store handles a mobile-based subscription through which you purchase the trial, depending upon the device you use. For example, if you are using an Apple Device, your subscription for Adobe Mobile subscription is managed by the App Store.

     

    So, please get in touch with the store operator as they would be in the best position to assist you.

     

    To know more, click the below links:

    For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

    For Android: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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