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August 7, 2020
Question

Cannot cancel subscription

  • August 7, 2020
  • 0 replies
  • 327 views

Hello.

 

I cannot cancel subscription to Acrobat Premium. I followed the instruction given by Adobe support consultant. But I cannot see cancelling button. 

 

They sent me this instruction:

     Open Adobe Acrobat app

·         Click on “Settings” (human like icon on the top right of Home page)

·         Tap “Subscriptions” and then Tap “Manage Subscriptions”.

·         You are now in Play Store. Choose the item that you want to cancel and then tap “Cancel Subscription”.

 

I followed the instruction, but tapping the button "manage subscriptions" I could not find "cancel subscription" button. (It shows me only "start" button.

 

Help me please.

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