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A
AdobeApple001
Participant
November 9, 2019
Question

Cannot download a document that someone shared with me

  • November 9, 2019
  • 2 replies
  • 938 views

On my iPhone X I can only view but cannot download, save or print a PDF document that someone shared with me through her Adobe Acrobat app.  Adobe Acrobat would not allow me to do so. However, my hubby was able to download and save that same shared document on his Samsung Android phone.  Am I missing any permission setting (cannot find it) on my Acrobat or iPhone? Is there any app I can download to address this? Thank you. 

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2 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
November 13, 2019

Hi there,

 

Sorry for the delay in response.

 

Are you still experiencing the issue ? If yes, could you please provide more details about the issue?

As you can open the PDF in Adobe Acrobat Reader mobile application, it must be saved there already.

What happens when you try to print or save the PDF? Do you get any error message?

Please share the application and OS version on the device. 

It would be helpful if you can share the exact workflow you do.

 

Let us know if the issue is already resolved.

 

Regards,

Meenakshi

M
MNorris101628
Participating Frequently
November 12, 2019

First off check your settings in regards to downloads.  You may have it set to read certain forms of documents but not others.  Also see at that time what you have in your settings for translating files. This may help. Otherwise contact your carrier. 

A
AdobeApple001Author
Participant
November 13, 2019

Thank you, maryfnorris.

M
MNorris101628
Participating Frequently
November 17, 2019

You are very welcome AdobeApple001. Hope you have solved your issue. 

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