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Hi @Eric33773429wsdh,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

From the description, it looks like the account you are logged in to does not recognize the susbscription you are entitled to.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps from below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if these help.

Thanks,

Souvik.